Welcome To Alliants University!

Here is where you will find all there is to do with Alliants Experience Platform. Once you have completed training here you will be proficient of the platform.

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Direct Courses

Our courses allow you to focus on specific areas of the app that you need training for. If there are any difficult areas the support team is always there to help!

Quizzes to Challenge the Mind

The quizzes allow an interactive way of learning where you can apply the knowledge which you have learnt from the videos.

Step 1

Getting Started

Learn the Basics, Requirements and how to get started on the Alliants Platform

Step 1

Step 2

Messaging

Learn all things messaging with this lesson and build upon your knowledge on best practices

Step 2

Step 3

Profile Management

Understand how to utilise the guest/customer profile to create a special journey for them

Step 3

Step 4

Reservations

Particularly useful if you have your PMS connected or any other system that feeds your reservation data in. If not we will guide you on how to manually add it and why it is useful to have it here

Step 4

Step 5

Vendors

Learn how to create, edit and use your vendor database to help with managing your various requests.

Step 5

Step 6

Requests

Grasp an understanding on how to organise your guest requests in one place, enabling you to enhance the guest experience.

Step 6

Step 7

Administration

Understand how to configure your environment to suit your needs and requirements, from templates to adding additional departments

Step 7

Need some inspiration

Below are a few examples of how Messaging a guest can be leveraged.

Pre-Arrival Message

The recommended approach before a guest arrives to a property is to send a message a few days before arrival to offer further assistance with booking experience or capturing the estimated time of arrival.

Limo Arrival Message

Finding a driver is always quite an effort when arriving at an airport. Messaging is a great way to provide the driver’s details up front to the guest so the guest knows who they should contact upon arrival.

Housekeeping and Do Not Disturb Message

How many times have you accidentally left on a Do Not Disturb sign? By using a proactive message you can avoid the disappointment of a guest returning to their room or residence after a long day and needing to call for service.

Room Ready Message

Avoid the need for guests to keep coming back to the desk to see if their room is ready by simply popping a note to them once it’s done!