Messaging Reporting

This is a guide to the Messaging reporting screen and where to find the different pieces of data. The ability to get reports on Messaging is important as it allows the user to understand guest interactions better then ever! The ability to filter such data allows the user to narrow down the data to that they specifically require in order to gain a valuable insight into their customers interactions. Furthermore, the ability to download all the data or specific parts allows the sharing of this data easier for other departments or users to see.

How to use Filters:

1. Select the filter you wish to change. You have the option of time period, comparison period (to compare years) and location.
2. Once you have selected the filter you want, click the update button in the top right of the screen.
3. If you want to reset the filters, click the three dots and select ‘Reset filters’. The update button and three dots button looks like this:

How to Download all of the Data:

After you have clicked download, a document will be download to your computer in the format you selected. The document will look like this:

How to Download a Specific Piece of Data:

You are able to download any of the different data points individually. Here is how you can do this:

After you have clicked download, a document will be download to your computer in the format you selected.