This is a guide to the Messaging reporting screen and where to find the different pieces of data. The ability to get reports on Messaging is important as it allows the user to understand guest interactions better then ever! The ability to filter such data allows the user to narrow down the data to that they specifically require in order to gain a valuable insight into their customers interactions. Furthermore, the ability to download all the data or specific parts allows the sharing of this data easier for other departments or users to see.
After you have clicked download, a document will be download to your computer in the format you selected. The document will look like this:
You are able to download any of the different data points individually. Here is how you can do this:
After you have clicked download, a document will be download to your computer in the format you selected.